Question 1

What does it mean to have a member account?

Accepted Answer

Members can have purchases at the club put on their member account. You will receive an emailed statement at the beginning of each month for you to view and pay for the past month’s purchases by the 21st of each month. If you prefer not to be billed you can pay by cash, credit card or check at the time of the purchase.

Question 2

How do I access my account statement and make payments?

Accepted Answer

To view your account online go to tcr1886.clubautomation.com and select the “Access My Account” button under the “First Time Here?” icon. Under “Create an Account” enter in your First Name & Last Name. Upon logging in, you will be prompted to enter basic information about yourself. On that initial page, you will be required to enter your email address and set a password. This will be your log-in information going forward. Please save the information to log into the website in the future. Payments are accepted by credit card or check online and at the check-in desk or Business Office.

Question 3

How do I find people to play tennis or paddle?

Accepted Answer

We have staff dedicated to finding you a game and getting you involved in club activities based on your interests and availability. Please contact Nam Danh for more information. We also have a player profile form we would have you fill out to help us find what you are looking for. The forms are available on our website and at the check-in desk.

Question 4

How do I reserve an indoor tennis court or paddle court?

Accepted Answer

Courts are reserved through our online booking service, at the Check-In Desk, or by calling 585.381.2529 ext. 100. Members may reserve a tennis court up to 2 weeks in advance and a paddle court up to 7 days in advance. Non-members can only book courts 72 hours in advance. Indoor tennis court fees range from $48-$63 for 90 minutes depending on the court timeslot. Paddle court fees are included in the paddle membership.

Question 5

How do I reserve an outdoor tennis court?

Accepted Answer

Courts are reserved through the TCR App, our online booking system, by calling 585.381.2529 ext. 100, or stopping by the front desk. Equity members may reserve courts up to 5 days in advance, non-equity members may reserve courts up to 3 days in advance.

Question 6

How do I reserve an indoor tennis court?

Accepted Answer

Courts are reserved through the TCR App, our online booking system, by calling 585.381.2529 ext. 100, or stopping by the front desk. Members may reserve an indoor tennis court up to 2 weeks in advance and non-members may reserve an indoor tennis court up to 3 days in advance (by phone only).

Question 7

What is the guest policy for tennis & paddle?

Accepted Answer

Guest fees for tennis and paddle are $20 and $15 for the pool. A tennis guest is welcome at TCR up to 5 times during the summer season. Pool guests are welcome up to 6 times. There is no limit on paddle guest visits year-round or tennis guest visits during the indoor season

Question 8

Do you offer Summer Camp?

Accepted Answer

Yes! We have our Summer Sports Camp.

Question 9

Is childcare available?

Accepted Answer

At this time, child care is not available.

Question 10

How do I rent a locker?

Accepted Answer

Lockers are available to rent for the season or annually. To rent a locker, contact Marie in the business office. Lockers not registered to a member are available for daily use. Locks may not be kept on unregistered lockers overnight.

Question 11

Who do I contact for tennis lessons?

Accepted Answer

Our Directors of Tennis, Sam Chhoeun would be happy to answer any and all questions regarding our tennis lessons and programs. Contact Sam for Adult tennis lesson information and Junior tennis lesson information. Registration for our lessons may be completed in person, over the phone, or online. Feel free to call the main desk 585.381.2529 ext. 100 for more information.

Question 12

What type of shoes are allowed on the courts?

Accepted Answer

Only proper tennis shoes with smooth soles may be worn on the courts. Any large knobbed tread shoes such as running shoes and cross trainers are prohibited. View examples of soles here. Please inform your guests.

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